Simplified
Making a claim on your policy
If something has gone wrong, we’ve made it as simple as possible to get assistance or begin making a claim.
When was your policy purchased?
Claim information for policies purchased on or AFTER 1st November 2024
Need emergency assistance while you’re away?
If you have an active policy with us and are in need of medical assistance while you are on holiday, you can access the 24/7 Emergency Helpline:
Emergency Medical Assistance Helpline
Dialling from outside of Ireland: 00353 1 2636895
Dialling from Ireland: (01) 263 6895
Dialling from outside of Ireland: 00353 1 2636895
Dialling from Ireland: (01) 263 6895
Please note: This phone line is for emergency medical purposes and cannot be used for general claims on your policy (i.e. cancellation or baggage claims)
Making a claim
IMPORTANT: Do you need emergency medical assistance?
If you require emergency advice, or medical assistance then you must call our Emergency Medical Assistance Helpline (detailed above) before starting a claim with us.
If you require emergency advice, or medical assistance then you must call our Emergency Medical Assistance Helpline (detailed above) before starting a claim with us.
Your policy documents
Before contacting us it is recommended to thoroughly check your policy wording documents
Making a new claim
Claim Handling Agency: Sedgwick
To ensure your claim is processed efficiently, you should read our advice below detailing which documents may be required.w claim
Please make sure you notify us within 30 days of your trip ending of any occurrence likely to give rise to a claim.
To ensure your claim is processed efficiently, you should read our advice below detailing which documents may be required.w claim
Please make sure you notify us within 30 days of your trip ending of any occurrence likely to give rise to a claim.
Discuss an existing claim
Please contact Sedgwick
Dialling from outside of Ireland: 00353 1 2611410
Dialling from Ireland: (01) 261 1410
By Email: JustCoverClaims@ie.sedgwick.com
Lines are open Monday to Friday, 9 am to 5.30 pm (excluding bank holidays).
Dialling from outside of Ireland: 00353 1 2611410
Dialling from Ireland: (01) 261 1410
By Email: JustCoverClaims@ie.sedgwick.com
Lines are open Monday to Friday, 9 am to 5.30 pm (excluding bank holidays).
Required documents for making a claim
The requirements for submitting a claim depend on the claim type. Refer to the tables below for commonly required documents, noting that additional evidence might be requested. Providing complete information promptly will expedite the process.
Required documentation for all claims:
- Booking Invoice
- Fully completed claim form or online claim
- Insurance certificate
Cancellation
You will need to provide proof of cancellation, which will vary depending on the reason for cancelling your trip.
All Cancellations
- Cancellation invoice/s from travel agent, airline or accommodation provider.
- Cancellation invoices should show the amount paid and that no, or only a partial, refund was made.
Medical Cancellation
- Medical certificate completed by the GP of the individual whose illness/injury/death has caused the claim.
Cancellation due to Covid-19
- Evidence you are up to date with Coronavirus vaccinations as recommended by the UK NHS (or you were medically unable to have the vaccinations); and
- A copy of the positive Coronavirus test result that you received from a registered medical practitioner or independent authority (e.g., private provider); or
- A positive lateral flow test (or a picture of a positive lateral flow test) with adequate and appropriate supporting evidence or independent certification
Death of a close relative or travel companion
- Death certificate (This must confirm the cause of death)
Emergency Medical & Hospital Benefit
Please provide the following documentation for claims related to emergency medical treatment received while abroad.
- Medical Report - This must confirm the diagnosis you received abroad.
- Itemised invoices for the costs incurred - The total amount shown on the invoices should be the same as the amount that you are claiming for, and we should be able to see an itemised breakdown of this total figure to determine how the total amount was made up.
- Relevant documentation for any other associated costs claimed - i.e. flights and/or accommodation.
Baggage/Personal Possessions
The following will be needed if you are claiming for lost, stolen or damaged items.
- Police Report or other evidence that the items claimed for have been reported as lost/stolen.
- Proof of Ownership of the items claimed - This can be a receipt, invoice, order confirmation e-mail or bank statement showing the purchase. If the item was a gift, we can consider a statement from the person who gave it to you. Any documentation provided as proof of ownership must confirm the date of purchase and the amount paid.
- Repair estimate - If an item is damaged, a repair estimate detailing the cost to repair the item. If the item is beyond economical repair, confirmation from the company/shop/person you took the item to in order to determine if it can be repaired.
Travel Delay & Abandonment
If your journey is delayed or you need to abandon your trip due to a long delay, please provide the following documentation.
- Written confirmation of the reason why the flight was delayed or cancelled. This can be an e-mail or letter from the airline. Usually, airlines create a standard letter for insurance purposes that confirms the length and reason for the delay.
- In the event of abandonment, written confirmation from the airline (letter, e-mail, web chat transcript) stating that they could not offer an alternative flight within the timeframe outlined in your policy wording.
Claim information for policies purchased on or BEFORE 31st October 2024
Need emergency assistance while you’re away?
If you have an active policy with us and are in need of medical assistance while you are on holiday, you can access the 24/7 Emergency Helpline:
Mapfre Medical Emergency Helpline
+353 9 1501671 (Select Option 1)
+353 9 1501671 (Select Option 1)
Making a claim
IMPORTANT: Do you need emergency medical assistance?
If you require emergency advice, or medical assistance then you must call our Emergency Medical Assistance Helpline (detailed above) before starting a claim with us.
If you require emergency advice, or medical assistance then you must call our Emergency Medical Assistance Helpline (detailed above) before starting a claim with us.
For all other claim types please contact Mapfre Assistance Agency Ireland
Phone:
091 501671 (Select option 2)
Postal Address:
Mapfre Assistance Agency Ireland
Travel Claims Department
22-26 Prospect Hill
Galway
Ireland
Email:
Claim Forms:
Complete the Claim Form in full then send it along with the original booking invoice to the above along with all relevant details relating to your claim.
For minor medical injuries, you should hold onto all receipts and submit claim on return from holidays.
Please select the claim form(s) appropriate for your claim:
- Cancellation - Insured person’s ill health
- Cancellation - Close relative / travelling companion ill health
- Cancellation - Redundancy /Jury Service / Witness
- Catastrophe
- Curtailment - Close relative / travelling companion ill health
- Dental Expenses
- Medical Expenses
- Personal Accident
- Personal Belongings
- Personal Liability
- Winter Sports
- Travel Delay / Missed Departure / Abandonment